These Terms of Service govern your use of the website located at https://petbae.com and any related services provided by PetBae (‘PetBae Service’). These terms govern all use of the PetBae Service from the website.
By agreeing to these terms during the account sign-up process or by accessing or using the PetBae Service without an account, you are accepting these terms. If you do not agree with these terms you should not accept them, in which case you do not have the right to use or access the website or any other services provided by PetBae.
We, PetBae, reserve the right to review and amend any of these Terms of Service at our sole discretion. Upon doing so, we will update this page. Your continuous access and use of the PetBae Service after we post the modified Terms will constitute your consent to be bound by the modified Terms. Any changes to these Terms of Service will take effect immediately from the date of publication.
These Terms of Service were last updated on 01 March 2023.
PetBae is 100% owned by Petbae LTD.
Address: Abu Dhabi Global Markets - Al Sarab Tower, 11th Floor, Abu Dhabi, United Arab Emirates.
The PetBae Services consists of a Web application, support and services that pet owners (‘Pet Owners’) and providers of pet-related services (‘Service Providers’) can use to find, communicate with and interact with each other.
PetBae is not a Service Provider. PetBae is a company that link’s Service Providers and Pet Owners. We make no commitment or representations about the quality of boarding, pet sitting, dog walking, pet sitting, or day care services provided by Service Providers or about your interactions and dealings with users. Service Providers determine in their own discretion how to provide pet care services.
We conduct an initial review of service provider’s profiles and we facilitate Identification verifications on Service Providers, but do not otherwise screen Service Providers or Pet Owners. You should exercise caution and use your independent judgement before engaging a Service Provider, providing pet care services, or otherwise interacting with the PetBae Service. Pet owners and Service Providers are solely responsible for making decisions that are in the best interest of themselves and their pets.
PetBae has no liability for any claims, injuries, loss, harm and/or in any way related to our interactions or dealings with other users and the acts and/or omissions of Service Providers and Pet Owners, whether online or offline. You acknowledge and agree that, to the maximum extent permitted by the applicable law, your use and/or provision of pet care services is at your sole and exclusive risk.
Pet Owners and Service Providers transact with each other on the PetBae Service when they both agree to a “booking” that specifies the fees, time period, cancellation policy, and other terms for provision of Pet Care Services via the booking mechanism provided on the PetBae Service (a “Booking”). A Booking may be initiated by either a Service Provider or a Pet Owner by selecting the type(s) of Pet Care Services to be provided and then following the prompts that appear on the screen. If you are a Pet Owner and you initiate a Booking, you agree to pay for the Pet Care Services described in the Booking when you click ‘Proceed to Pay’.
All requests are subject to acceptance by the receiving party. The receiving party is not obliged to accept your (or any) request and may, at their discretion, decline for any reason. You acknowledge that, when you complete a Booking, you agree to honour the price and other terms of that Booking, as acknowledged in the Booking confirmation.
Emergencies. We recommend that Pet Owners give their Service Providers contact information where they can be reached in the event medical care for a pet becomes necessary, Service Providers agree to immediately contact Pet Owners in the event such care becomes necessary. If your Service Provider reaches you with a request to authorise medical care for your pet and you refuse, you release the Service Provider for any injury, damage or liability arising from failure to seek such care. Pet Owners are responsible for the costs of any such medical treatment for pets.
PetBae recommends that all users have adequate pet insurance to cover the costs of veterinary care.
Service Providers set the rate of the pet care services they offer, upon which PetBae will charge 20% as a service fee to Service Providers and a 2% as a service fee to Pet Owners when a pet care service is booked.
Account Security. In order to use some aspects of the PetBae Service, you will be required to create a username, password, and user profile. If you elect to use the PetBae Service, you agree to provide accurate information about yourself and keep this information up-to-date. You agree not to impersonate anyone else and not to maintain more than one account (or, if PetBae suspends or terminates your account, not to create additional accounts). You are responsible for maintaining the confidentiality of your username and password for the PetBae Service and are responsible for all activity under your account. You agree to notify us promptly of any unauthorized use of your account.
We may require or allow you (or someone else on your behalf) to submit or upload text, photographs, images, videos, reviews, information and materials to your profile on the PetBae Service or otherwise in connection with using the PetBae Service and/or participating in promotional campaigns we conduct on the Site (collectively, “Your Content”). For example, Service Providers are invited to create a profile page with a photograph and other information and to transmit photos of the dogs under their care to Pet Owners, while Pet Owners may submit reviews of Service Providers.
Though we are not obligated to do so, we reserve the right to monitor, screen, edit and/or remove Your Content on the PetBae Service. Our enforcement of these Terms with respect to Your Content is at our discretion, and failure to enforce the Terms in one instance does not create a waiver of our right to enforce them in another instance. We have no obligation to retain or provide you with copies of Your Content, nor will we have any liability to you for any deletion, disclosure, loss or modification to Your Content. It is your sole responsibility to maintain backup copies of Your Content.
Fees and payment will be taken in the currency of the country of operation.
Pet Owners will pay the agreed amount on the service providers profile, which is inclusive of the 20% commission taken by Pet Bae.
Within the three day post service review period PetBae has the right to withhold payment until a full review is sent by the Pet Owner. If the review details poor management of the pet and poor conduct the Service Provider will not receive their payment, Petbae will then look into the matter and decide whether the payment should be processed or if the payment (minus any applicable costs and/or Petbae’s service fee) should be refunded to the Pet owner at Petbae’s discretion. If a review, post service, is unfilled and no complaints are launched then the payment is automatically approved, and no payment will be withheld.
All fees, deductible amounts and other payments referenced on, or charged through, the PetBae Service are listed and payable in local currency.
If you are a Pet Owner, you acknowledge and agree that, if you fail to retrieve your pet at the end of the service period agreed in a Booking, you will be charged for additional service time (pro rata for each partial late day) at the daily rate established in the Booking. In addition, you agree to reimburse PetBae from, and agree that we may charge your credit card or other payment method for, any additional costs and expenses we or the Service Provider incur as a result of your failure to retrieve your pet at the end of the service period agreed in a Booking.
Cancellations by Service Provider. If a Service Provider cancels a Booking prior to or during the service period identified in the Booking, we will either offer you a suitable alternative or refund the fees paid by the Pet Owner for Pet Care Services not provided, as well as any service charge paid to PetBae. If you do not find a substitute and repeatedly cancel accepted Bookings without justification, PetBae may terminate your account.
Cancellations by Pet Owner. If a Pet Owner cancels a Booking prior to or during the service period specified in a Booking, Petbae will refund the fees minus any possible loss of potential revenue by the service provider as agreed by Petbae. Petbae will also have the right to keep 20% service fee at its discretion and/or any transfer, banking, and payment fee’s lost on the transaction. Any cancelation done 3 days prior to the start of any booking will be refunded in full less 5%.
Service Providers will be paid at the end of each month via bank transfer. Bank transfer charges are covered by Service Providers and the Pet Owner.
By using this website, you warrant on behalf of yourself, your users, and other parties you represent that you will not:
modify, copy, prepare derivative works of, decompile, or reverse engineer any materials and software contained on this website;
remove any copyright or other proprietary notations from any materials and software on this website;
transfer the materials to another person or “mirror” the materials on any other server;
knowingly or negligently use this website or any of its associated services in a way that abuses or disrupts our networks or any other service PetBae provides;
use this website or its associated services to transmit or publish any harassing, indecent, obscene, fraudulent, or unlawful material;
use this website or its associated services in violation of any applicable laws or regulations;
use this website in conjunction with sending unauthorized advertising or spam;
harvest, collect, or gather user data without the user’s consent; or
use this website or its associated services in such a way that may infringe the privacy, intellectual property rights, or other rights of third parties.
The intellectual property in the materials contained in this website are owned by or licensed to PetBae and are protected by applicable copyright and trademark law.
You retain your intellectual property ownership rights over content you submit to us for publication on our website. We will never claim ownership of your content.
The license you grant us can be terminated at any time by deleting your content or account. However, to the extent that we (or our partners) have used your content in connection with commercial or sponsored content, the license will continue until the relevant commercial or post has been discontinued by us.
Our website and the materials on our website are provided on an 'as is' basis. To the extent permitted by law, PetBae makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties including, without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property, or other violation of rights.
In no event shall PetBae, it’s employees, it’s management or its supplier’s be liable for any consequential loss suffered or incurred by you or any third party arising from the use or inability to use this website or the materials on this website, even if PetBae or an authorized representative has been notified, orally or in writing, of the possibility of such damage.
In the context of this agreement, “consequential loss” includes any consequential loss, indirect loss, real or anticipated loss of profit, loss of benefit, loss of revenue, loss of business, loss of goodwill, loss of opportunity, loss of savings, loss of reputation, loss of use and/or loss or corruption of data, whether under statute, contract, equity, tort (including negligence), indemnity, or otherwise.
The materials appearing on our website are not comprehensive and are for general information purposes only. PetBae does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on this website, or otherwise relating to such materials or on any resources linked to this website.
PetBae has not reviewed all of the sites linked to its website and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement, approval, or control by PetBae of the site. Use of any such linked site is at your own risk and we strongly advise you make your own investigations with respect to the suitability of those sites.
We may suspend or terminate your right to use our website and terminate these Terms of Service immediately upon written notice to you for any breach of these Terms of Service.
Any term of these Terms of Service which is wholly or partially void or unenforceable is severed to the extent that it is void or unenforceable. The validity of the remainder of these Terms of Service is not affected.
These Terms of Service are governed by and construed in accordance with the laws of Abu Dhabi Global Markets, Abu Dhabi, United Arab Emirates. You irrevocably submit to the exclusive jurisdiction of the courts in that State or location.
Nothing in these Terms will be construed as making either party the partner, joint venturer, agent, legal representative, employer, worker, or employee of the other. Neither party will have, or hold itself out to any third party as having, any authority to make any statements, representations or commitments of any kind, or to take any action, that will be binding on the other, except as provided for herein or authorized in writing by the party to be bound. The invalidity, illegality or unenforceability of any term or provision of these Terms will in no way effect the validity, legality or enforceability of any other term or provision of these Terms. In the event a term or provision is determined to be invalid or unenforceable, the parties agree to replace such term or provision with a term or provision that is valid and enforceable and that comes closest to expressing the intention of the invalid or unenforceable term or provision, and these Terms will be enforceable as so modified. To the maximum extent possible under applicable local law, this Agreement will be binding on and will inure to the benefit of the legal representatives, successors and assigns of the parties hereto.