Personal information is any information about you which can be used to identify you. This includes personal identifiable information (such as name, address, and date of birth), your devices, payment details, and even information about how you use our website or online service.
This policy is effective as of 13 March 2021.
Last updated: 20 June 2021
Information we collect includes both information you knowingly and actively provide us when using or participating in any of our services and promotions, and any information automatically sent by your devices while accessing PetBae products and services.
Information such as Personal and Identification Information, Content and Files, Payment Information, Device Information, Location Information and Cookie Information.
When requested by PetBae to provide personal information, you may decline understanding that the features of the website may not be accessible to you. Furthermore, those features may not function correctly.
The categories of personal information we collect are as follows:
Personal and Identification information is collected during out sign-up process, whether as a Sitter or Owner. When you build an account and/or engage in pet sitting services on PetBae, your personal information is collected including name, email, phone number, address, pet information, personal availability, identification documentation and other account-related information you have chosen to provide.
This category pertains to payment information provided to us by you, including banking details, the price your services are set at, the amount and type of service acquired, the time and date of transactions. Card payment information are processed by our third-party processors.
This information is used to:
Content and files includes all media (pictures of pets, profile pictures, videos, documents, etc.) and other files you record or upload through PetBae.
This information is used to:
Device information is collected on the computer or mobile device and its IP address used to access PetBae. This information is used to:
Location information is collected about the location of your device when visiting the PetBae website. This information is collected to:
We are a Data Controller of your information.
If you are a resident of the European Economic Area (EEA), you have certain data protection rights. If you wish to be informed what Personal Information we hold about you and if you want it to be removed from our systems, please contact us.
In certain circumstances, you have the following data protection rights:
petbae.com follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services' analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analysing trends, administering the site, tracking users' movement on the website, and gathering demographic information.
Additionally, if you encounter certain errors while using the site, we may automatically collect data about the error and the circumstances surrounding its occurrence. This data may include technical details about your device, what you were trying to do when the error happened, and other technical information relating to the problem. You may or may not receive notice of such errors, even in the moment they occur, that they have occurred, or what the nature of the error is.
Please be aware that while this information may not be personally identifying by itself, it may be possible to combine it with other data to personally identify individual persons.
When you visit our website or interact with our services, we may automatically collect data about your device, such as:
Data we collect can depend on the individual settings of your device and software. We recommend checking the policies of your device manufacturer or software provider to learn what information they make available to us.
We may ask for personal information which may include one or more of the following:
We consider “user-generated content” to be materials voluntarily supplied to us by our users for the purpose of publication on our website and/or social media channels. All user-generated content is associated with the account or email address used to submit the materials.
We only collect and use your personal information when we have a legitimate reason for doing so. In which instance, we only collect personal information that is reasonably necessary to provide our pet-related services to you.
We may collect personal information from you when you do any of the following on our website:
We may collect, hold, use, and disclose information for the following purposes, and personal information will not be further processed in a manner that is incompatible with these purposes:
Please be aware that we may combine information we collect about you with general information or research data we receive from other trusted sources.
When we collect and process personal information, and while we retain this information, we will protect it within commercially acceptable means to prevent loss and theft, as well as unauthorized access, disclosure, copying, use, or modification.
Although we will do our best to protect the personal information you provide to us, we advise that no method of electronic transmission or storage is 100% secure, and no one can guarantee absolute data security.
You are responsible for selecting any password and its overall security strength, ensuring the security of your own information within the bounds of our services.
However, if necessary, we may retain your personal information for our compliance with a legal, accounting, or reporting obligation or for archiving purposes in the public interest, scientific, or historical research purposes or statistical purposes.
Like any other website,petbae.com uses 'cookies'. These cookies are used to store information including visitors' preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users' experience by customizing our web page content based on visitors' browser type and/or other information.
Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and policies of those sites and cannot accept responsibility or liability for their respective privacy practices.
Note that petbae.com has no access to or control over these cookies that are used by third-party advertisers.
You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers' respective websites.
We may disclose personal information to:
The personal information we collect is stored and/or processed in United Arab Emirates, or where we or our partners, affiliates, and third-party providers maintain facilities.
Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.
petbae.com does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.
If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time. We will provide you with the ability to unsubscribe from our email-database or opt out of communications. Please be aware we may need to request specific information from you to help us confirm your identity.
If you believe that we have breached a relevant data protection law and wish to make a complaint, please contact us using the details below and provide us with full details of the alleged breach. We will promptly investigate your complaint and respond to you, in writing, setting out the outcome of our investigation and the steps we will take to deal with your complaint.
If the changes are significant, or if required by applicable law, we will contact you (based on your selected preferences for communications from us) and all our registered users with the new details and links to the updated or changed policy.
For any questions or concerns regarding your privacy, you may contact us using the following details: